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Your Trusted Talent Partner
Your Talent Hub is a trusted talent partner for BPOs across the world.
We utilise the latest in AI technology to support organisations in supplying multilingual talent across all 27 European countries, making us the go to partners for your global multilingual needs.
And with unique access to resourcing capability in our team from our own
Your Talent Hub office in Kosovo, we can deliver in the face of any required increases in demands at short notice.
Our
Approach
Our approach ensures that you only ever meet with candidates who have been through our unique and bespoke candidate journeys - meaning they are language capable, willing to move and a good fit for your business.
Personalised service
We prioritise a personal touch by visiting your business in person whenever possible. This allows us to get to know you and your business, while also giving you the chance to get to know us, building the foundation for a lasting working relationship.
Understanding your business
To provide the best service, we take the time to understand your recruitment challenges. We analyse your issues and create a bespoke solution plan, actively engaging and being hands-on to ensure success.
Leveraging AI & automation
We significantly reduce your time-to-hire by leveraging our global recruitment consultant network, automation, and technology. Our process includes AI-driven screening of candidates - with competency-based interviews, assessing their willingness to relocate, and testing their English language skills all built into their journey with us. This comprehensive approach ensures you quickly get the qualified job seekers you need.
A global network
Our global recruitment consultant network is flexible and adaptable to your needs. With consultants worldwide who speak multiple languages, we can meet any requirements you have.
Consultancy Services
Information coming soon...
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The Your Talent Hub Difference
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Leveraging Artificial Intelligence
By utilising the latest in Artificial Intelligence solutions, our team can deliver rapid, round-the-clock services to you.
AI language testing: ensuring no one will ever get submitted to you that would fail a language test.
AI personality testing: bespoke matching services allow us to find the right person for the right Contact Centre Manager.
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Embedded Automation
Our candidate journeys have automation built in throughout the process - ensuring a 24/7 always-on recruitment path for your business.
Candidate attraction automations: journeys that run 24/7 to keep candidates in our talent pool from first application through to interview and start date.
Candidate aftercare automations: to keep in touch for the weeks after they have started their new career with you.
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Innovative Candidate Attraction
Finding the right candidates can be incredibly tricky - with talent harder to come by and languages or experience often difficult to locate.
Content-driven campaigns: our approach is designed to find candidates where they consume their content - taking a bottom-up approach to showcasing your roles to them.
Community focus: We work in communities online and across Europe to find the right people for the right role - using our extensive experience of marketing & advertising to harness results.
Flexible staffing.
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Contact centre roles require exceptional communication skills, adaptability, and resilience. However, a career in this field isn’t for everyone, and high attrition rates can disrupt operations and drive up costs.
Our temporary-to-permanent staffing model offers the perfect solution:
Reduce Attrition Risks: Assess candidates in real-world environments before offering permanent positions, ensuring a strong fit for your team and reducing staff turnover.
Cost Efficiency: Save on recruitment and onboarding costs by identifying long-term hires through temporary roles.
Flexible Staffing: Whether you need a short-term ramp-up for seasonal peaks or are trialling a new service, our temporary staff provide the flexibility you need without long-term commitment.
Addressing Peaks in Demand
From seasonal surges in demand to unexpected business opportunities, contact centres often face unpredictable staffing challenges. Our team ensures you have the personnel you need, exactly when you need them:
Rapid Scaling: Our extensive database of pre-vetted multilingual candidates enables us to scale your workforce quickly and efficiently.
Adaptable Contracts: Temporary staffing allows you to respond to fluctuations in demand without being locked into unnecessary long-term commitments.
Seamless Integration: Our candidates are trained to integrate smoothly into your processes, minimising disruption and maximising productivity.
